Its easy and fast to access Zetaris SME's via our comprehensive Support Model
Support Channels
Zetaris provides the following channels to resolve any query you might have with Zetaris Software:
- Self Service Product Documentation via Zetaris Knowledge base
- Self Service Enhanced Product Documentation via Zetaris Customer Portal
- Contact Zetaris Support via email using Support@Zetaris.com
- Log a ticket via the Zetaris Support Portal
- Book a meeting via Zetaris Ask an Expert
- Direct Chat via Slack channel #Zetaris-Ask-Help
Product Type Support
Whilst Zetaris offers a number of easily accessible support channels for both trial and paying customers, the Service Level Agreements (SLAs) or commercially committed response time is dependent on the Product Type Purchases.
Below summarizes the Support Model by Product Type:
| Zetaris Support Service | Free Trial | Standard | Enterprise | Premium |
| Self Service Product Documentation via Knowledge base | X | X | X | X |
| Self Service Product Documentation via Customer Portal | X | X | X | |
|
Zetaris Customer Support via Email/Support Portal/Chat/Ask an Expert (Australian East Coast Business Hours) |
X | |||
|
Zetaris Customer Support via Email/Support Portal/Chat/Askan Expert with SLAs (Australian East Coast Business Hours) |
X | |||
|
Zetaris Customer Support via Email/Support Portal/Chat/Ask an Expert with SLA's (24 hours by 7 days per week) |
X |
Zetaris Support Service Level Agreements (SLA's)
Zetaris Support provide the following Support Service Levels and associated Response Times:
Additional Support Material